REFUND & EXCHANGE POLICY

REFUND & EXCHANGE POLICY

Thank you for shopping with JN Store. We’re confident you’ll love your purchase, but if you’re not completely satisfied, we’re here to help.

For questions about returns or exchanges, please contact our customer support team at support@jnstore.ca.

FREE SHIPPING & RETURNS

Eligible orders within Canada and the United States qualify for our return and exchange program, subject to the conditions below.

Single-Item Orders

If you purchase one T-shirt, you may try it on and return or exchange it within 20 days of delivery, provided it remains unworn beyond a reasonable try-on, unwashed, unaltered, and in resalable condition.

For eligible returns or exchanges, JN Store will provide a prepaid return shipping label.

Multi-Buy & Promotional Orders — Try One Policy

Orders purchased as part of a multi-buy offer, bundle, or promotion, including our Buy 3 and Buy 5 offers, are subject to our Try One Policy.

We encourage you to try on one T-shirt first to confirm the fit, size, and feel before opening or wearing the remaining items.

If you decide to return or exchange your promotional order:

• You may try on one T-shirt for fit and sizing.
• All additional T-shirts must remain unworn, unwashed, unaltered, and in their original condition and packaging.
• Items showing signs of wear, washing, alteration, damage, stains, odors, or use beyond a reasonable try-on may not be eligible for return or exchange.
• JN Store will provide one prepaid return shipping label per eligible order.

If multiple items from a promotional order have been worn or used beyond a reasonable try-on, JN Store reserves the right to decline the return or deduct the value of items that are not eligible for return.

How Many Days Do I Have to Return or Exchange an Item?

Eligible Canadian and U.S. orders may be returned or exchanged within 20 days of delivery.

The 20-day return period begins on the date your order is marked as delivered by the shipping carrier.

Except for the one item permitted for try-on under our Try One Policy, returned merchandise must be unworn, unwashed, unaltered, and in its original condition and packaging.

How Do I Request a Return or Exchange?

Please email support@jnstore.ca with your order number and the item(s) you would like to return or exchange.

Once your return is approved, we will provide return instructions and, where applicable under this policy, a prepaid return shipping label.

What If I Received a Damaged, Defective, or Incorrect Item?

If you receive an item that is damaged, defective, or different from what you ordered, please contact us at support@jnstore.ca as soon as possible.

We will work with you to arrange an appropriate replacement or resolution at no additional cost to you.

When Will I Receive My Exchange?

Once your return shipment has been accepted by the carrier and tracking information is available, we may begin processing your replacement.

You will receive an email confirmation when your exchange order has been processed.

When Will I Receive My Refund?

Once your eligible return has been received and approved, your refund will be issued to your original payment method.

Please allow approximately 3–5 business days after the refund is processed for it to appear on your bank, credit card, or payment account. Processing times may vary depending on your financial institution.

Original shipping charges, expedited shipping charges, duties, customs charges, and other non-refundable charges, where applicable, are not included in the refund unless otherwise required by law.

Promotional & Bundle Pricing

If only part of a promotional, bundle, or multi-buy order is returned, the order may no longer qualify for the original promotional discount.

In this situation, the refund may be recalculated based on the price that would have applied to the items you keep after the return.

For example, if an order originally qualified for a Buy 5 promotional discount but, after a return, the customer keeps only one item, that item may be repriced according to the applicable single-item price. The difference may be deducted from the refund.

Will You Provide Me With a Return Shipping Label?

For returns and exchanges that qualify under this policy, yes. JN Store will provide a prepaid return shipping label.

For multi-buy and promotional orders, our Try One Policy applies. Only one T-shirt should be tried on before deciding whether to return or exchange the order. All additional items must meet the return conditions described above.

One prepaid return label will be provided per eligible return or exchange.

What If I Entered the Wrong Address?

Please contact us at support@jnstore.ca immediately if you entered an incorrect or incomplete shipping address.

If your order has not yet been prepared or shipped, we will make every reasonable effort to update the address.

JN Store is not responsible for packages that are lost, returned, or require redelivery because of incorrect or incomplete address information provided by the customer at checkout.

If an order must be shipped again because of an incorrect address, the customer may be responsible for additional shipping or redelivery costs.

U.S. Customers

U.S. and Canadian customers are eligible for returns and exchanges subject to the terms of this policy.

Please note that duties, customs charges, brokerage fees, and other import-related charges are non-refundable by JN Store, except where otherwise required by applicable law.

Additional Questions

If you have any questions regarding a return, exchange, or refund, please contact our customer service team at support@jnstore.ca.

We want you to feel confident shopping with JN Store, and we’ll be happy to assist you.